CARMEN’S CAREER JOURNEY
Soon after setting up the luxury fashion boutique Cabus in 1990, the unstable political situation in Venezuela prompted Carmen to branch out internationally. At fashion shows in Paris, Milan and New York, she began pre-selling clothes straight from the catwalk by sending sketches and Polaroids to her global network of friends and clients by international courier.
Following in the spirit and success of this idea, and struck by the rapid growth of the newly formed tech sector and the excellent return on investment prospects, Carmen began investing more directly in her own small portfolio of internet start-ups. Anticipating the merging of retail and e-commerce in the not so distant future, she began to look for a partner to take Cabus online.
However, no matter how hard she searched for a partner to co-found the type of company she knew would achieve viability in the long term, she was met with irresolution and individuals who felt entitled to higher valuations without prior proof of success. Carmen took this as a clear sign that the internet companies she was investing in had been valued incorrectly.
A fateful meeting with Natalie Massenet in 1999 led to Carmen becoming the co-founder and largest individual private shareholder of Net-a-Porter in 2000. This serendipitous meeting led to realization within Carmen: patience and correct timing sets the stage for the formation of a team with aligned principles. The motivation to risk her capital and prove the ideas at the core of Net-a-Porter’s success came from feeling like she had a true partner in Natalie. They both viewed Net-a-Porter’s success as a personal challenge, given the greater number of roadblocks female founders face compared to their male counterparts. Carmen believes that the bedrock of success for any company, at any stage, is the formation of strong partnerships.
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When Swiss luxury brand owner Richemont invested in Net-a-Porter in 2002, Carmen shared equal rights with them, holding a 30% shareholding until 2010. The relationship between the major shareholders and team was harmonious, and goals were quickly established to ensure Net-a-Porter’s success. Upheld by the shareholders was the shared vision of growing a valuable company with a strong handle on logistics, ownership of intellectual property, and achievement of economical effectiveness. A clear goal was to be cash-generating, ensuring that the company would be consistently invested in its own growth. Net-a-Porter would be profitable, and would offer no dividends. In 2009, a partner in the company, Carmen’s father, decided to sell, triggering the sale of Net-a-Porter as a whole. While it went against her own desires, Carmen chose to back her father’s choice.
The Net-A-Porter Group then sold a controlling interest in the business to Compagnie Financière Richemont SA. Carmen advocated for the remaining shareholders, including the founder and co-founders, by securing anti-dilution provisions which enabled her to negotiate a fair exit price in 2015. The founder shares ROI was 175x and the average investor ROI was 26x, delivering a profitable company with positive cash flow and significant growth.
Her pursuit to discover and support the world’s top emerging entrepreneurs, designers, artists and artisans spurred the launch of CoutureLab in 2006. A boutique, e-commerce and content platform, CoutureLab truly was Carmen’s creative laboratory, allowing her to incubate her ideas whilst promoting bespoke pieces from a global network of 300 culturally diverse artists.
Carmen found herself eager to transform Cabus into a holding company for use in investing in endeavors and ideas she believed in, without a partner or other investors restricting her ability to experiment and take risks.
“I love experimenting, incubating and investing as well as advising on ideas that are in the early stages. I’m always looking ahead, envisaging the future, and the one thing that I about much more than making money is creating impactful and meaningful change.”
— ODDA, October 2020
CARMENBUSQUETS.COM
carmenbusquets.com was created from Carmen’s study of the Gurdjieff philosophy of life which she began in childhood, and has long since defined her principles. Her desire is to design a narrative and philosophy of life that transcends herself, the sole goal of which is to better enable people, regardless of gender, who choose to walk the hardest path and make a true difference, assisting them in reaching the self-actualization that’s key to success in all things.
For Carmen, success and happiness are defined by exercising her freedom and desire to experiment and take risks at every point in her life, without allowing age to be seen as a prohibiting factor.
By 2016 Carmen’s holdings and portfolio of niche e-commerce ideas had grown substantially. CoutureLab was closed in order to concentrate on offering in-depth support to the entrepreneurs whose companies she had invested in, which were growing rapidly, whilst simultaneously creating a greater impact by increasing her philanthropic commitments.
Through carmenbusquets.com Carmen has continued to back visionary founders from the fashion-tech industry intent on challenging outdated systems and fine-tuning their business models to adapt to customers’ digital lifestyles.
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Her most notable investments have included Lyst, Business of Fashion and Moda Operandi. In 2015 Carmen backed Farfetch, exiting in 2018 once it floated on the New York Stock Exchange. Most recently Carmen co-founded disruptive technology companies such as Wishi, TAGWALK, PSYKHE and THE FLOORR with women she has worked with in the past. All of whom are intent on providing customers with a high level, seamless online and off line service that will empower them to make more informed purchases.
Carmen's investment repertoire includes tech-driven venture capital funds, such as Felix Capital and Susa Ventures, as well as luxury lifestyle companies, including the UK-based beauty online retailer Cult Beauty. In 2020, Carmen was appointed to Cult Beauty’s Board of Directors as its Chairperson. From an initial total investment of £1.75 million, Cult Beauty sold to The Hut Group in August 2021 for $275 million. The founder shares ROI was 600x and the average investor ROI was 45x. By adapting a similar business model to Net-a-Porter’s, Cult Beauty was another profitable company with significant growth.
Carmen has chosen to actively exclude companies, people, venture capital and private equity firms from her portfolio in which she believes dishonesty and greed have led to the destruction of key principles.
CARMEN’S MISSION
Carmen’s initial interest in investing was born out of the knowledge that her parents, who at one point in their lives lost everything, subsequently managed to re-create their fortunes. However, her true motivation to this day, and the reason Carmen has risked all of her capital, is her awareness of the ripple effect her investments are able to create.
From 2 of her Cabus employees being enabled to buy their own homes, to 50 millionaires being created by the sale of her stake in Net-a-Porter in 2010 and approximately 20,000 jobs being created by the companies she has invested in over the years, the impact her investments have had on other people’s lives is of highest significance to Carmen.
After 24 years of supporting start-ups, Carmen believes that good, disruptive ideas never die. Even if the experiment fails, the idea endures, as does the lesson one learns in the process. Whilst no longer investing in new start-ups, Carmen actively mentors progressive founders, entrepreneurs and investors, and hopes to inspire them to build a future where consumers are able to make more informed purchases and in which the value of owning things will take on more significant meaning.
As an independent female investor, Carmen understands the unique barriers facing female founder-entrepreneurs. She now devotes much of her time to mentoring female founders, assisting them in becoming the executive leaders they’re capable of being by imparting her advice on running sustainable and profitable businesses.
“I learn from mistakes, forgive and restart. I don’t see failure and success the way that they are often perceived in society – I see them as part of a journey. The way I invest and the way I take risks is experimental. I always want to learn.”
— FT How To Spend It, January 2021
Carmen lends her leadership, advocacy, and vital resources to a number of non-profit organizations, helping them to partner with governments as well as public and private sectors so they can achieve long-term, sustainable impact.
As part of Carmen’s commitment to transforming the futures of disadvantaged communities in her native Latin America by increasing access to education, she works with Glasswing International – a non-profit that is present in Latin America, the Caribbean, and NYC. In 2018 Carmen joined Glasswing’s Board of Directors and helped to fund the launch of the organization’s first educational program in the US, aimed at integrating newly arrived migrant-youth into society. In September of 2021, Carmen was the honoree at Glasswing International’s Annual Gala and helped to raise $1.6 million to further their urgent work.
A member of the WWF-US National Council, Carmen promotes and raises funds to accelerate conservation projects such as Bhutan For Life. This innovative financing project will safeguard 5 million acres of protected land and wildlife over a span of 14 years. Having formed a strong personal attachment to Bhutan, Carmen is also part of the Bhutan Nuns Foundation advisory committee.
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Carmen serves on the Board of Trustees of Nest and has taken on the role of International Brand & Fashion Deputy to help spearhead Nest’s initiatives promoting employment, fair working conditions and equal opportunities in the handmade economy – the second largest employer of women globally – whilst preserving centuries old craftsmanship techniques across the globe.
Nurturing the next generation of creative talent who will be shaping tomorrow’s industry in a sustainable and ethical way, Carmen is part of the LVMH Prize panel of experts, the Advisory Board of Fashion Trust Arabia and the Board of Directors of Elise By Olsen’s International Library of Fashion Research. She also supports the CFDA in NYC and the BFC Foundation in London.
Having been born and raised in Venezuela, Carmen has wanted to make a difference in Latin America ever since she left her home country. She donates to a number of organizations fighting against the violation of human rights and who are committed to helping those living under political oppression. Moved by the unlawful arrest of the young violinist Willy Arteaga during the 2017 protests in Caracas, Carmen worked with the Oslo Freedom Forum on funding to help release him, then implemented a funding program to help him resettle and continue his music studies.